Our policies

Cancellation

If you are unable to attend an appointment, kindly provide 48 hours' notice. Please note, since we cannot use this time for another patient, cancellations with less than 48 hours' notice and missed appointments will be charged 50 dollars. Insurance companies would not cover for missed appointment fees. You will be responsible for the payment.

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Legal services

Please note that Cervello-Wellness does not provide court evaluations or court testimony,  and this is not a Forensic Psychiatry office. Inform us in advance if you are involved in, or plan to go to court. We accept clients only with the specific agreement that they will not involve Cervello-Wellness in any legal matters, including but not limited to child custody, workers’ compensation claims, or criminal cases. We do not provide legal opinions, do evaluations, or testing disability or child custody.

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Confidentiality

Clinical records are confidential. Information about your treatment will not be released without your written permission with few exceptions. We are required by law to report evidence of suicidal or homicidal intent, evidence of past or current child abuse, and evidence of past or current elder abuse. Confidentiality can also be broken if the information could help save the patient’s life in a life-threatening emergency. Information may also be shared with medical providers who are concurrently providing medical treatment for you to promote coordination of care and the benefits to you of shared knowledge.

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Controlled substances

The DEA tightly regulates medications such as benzodiazepines and stimulants. These medications can be very useful when indicated, but require more frequent monitoring and must be part of the comprehensive treatment plan. Controlled substances will not be refilled early and can not be refilled without an appointment.

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Financial

Payment is expected at the time of your visit. We accept Cash, check, or credit card. Payment could be any deductible, co-insurance, co-payments, non-covered covered charges from your insurance company. We are a participating provider with several insurance plans. Click here to view a list of the insurance we accept. Returned checks will incur a $30.00 service charge. You will be asked to bring cash, certified checks, or money order to cover the amount of the check plus the $30 service charge to pay the balance prior to receiving services. Failure to pay the balance due can be subjected to collections.

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