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Problems we address

  • 1. What browsers are supported?
    Providers, patients, and guests can join telehealth on either browser supported by Valant IO for telehealth delivery (Google Chrome and Microsoft Edge). Ensure you are using the most updated version of an internet browser when possible. Using older versions can cause some issues with Telehealth. Internet Explorer, Mozilla Firefox, and Safari are not supported browsers for Telehealth. Patients will receive a message telling them so if they try to join a session in a non-supported browser. Screen sharing and drawing on the virtual whiteboard are not supported in the mobile MYIO app. Content shared by other users can be viewed through MYIO. Other telehealth features should function in the mobile user MYIO app.
  • 2. How will I be notified about video conferencing/telehealth?
    The practice may utilize Patient Communications tools to send Telehealth Appointment Reminders or Broadcast Messages.
  • 3. How many participants can join a telehealth session?
    Sessions support up to 30 participants, including one provider, one or more patients, and guests invited to join the meeting using a Guest Access link.
  • 4. What does Telehealth look like from the patient's perspective?
    Find out here.
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